June Monthly Meeting

June 15, 2012

Fri, Jun 15th 2012, 11:15

HFMA Monthly Luncheon Meeting
June 15, 2012
11:15 am - 1:30 pm

Create an Exquisite Patient Revenue Cycle Experience: Grow Your Bottom Line and Market Share

Course 1206 | CPE: 2.0 | Level: Intermediate | Prerequisites: None

Register Online coming soon

Topic Description: HCAHPS and the more sophisticated and demanding patient and revenue cycle professionals protect the lifetime revenue value of each patient served. But, a mere “patient-focused” approach is no longer enough. Quality clinical experiences must be enhanced by truly exceptional revenue cycle touch point outcomes the organizational culture and process, technology and people models must be fully transformed. An essential strategy of all other industries (CRM)… is the key.

Learning Objectives: Attendees will be able to 1.Quantify the financial impact of the total patient experience and the lifetime revenue value of current and future volumes; 2. Define the critical revenue cycle patient touch points and their relationship to clinical touch points; and more effectively and objectively assess patient’s current, total revenue cycle satisfaction level and gain specific insight into their expectations that must be met or exceed to ensure their unquestionable future loyalty; 3. Identify and eliminate avoidable revenue cycle processing costs; secure future patient lifetime revenues by crafting a CRM-based, patient-preference driven, and clinically integrated revenue cycle process, technology and people model; and prepare for successful implementation by identifying and mitigating cultural and other organizational risks

Who Should Attend: CFO, CEO, Other Healthcare Executives

Speaker:
Bobette M. Gustafson - President, Gustafson + Associates, Inc. | Bobette M. Gustafson is the founder, president and CEO of Gustafson and Associates, Inc. a firm based in Nokomis, FL and dedicated to quality healthcare business process consulting and education. Ms.Gustafson has worked in the industry for over 40 years; is nationally known and respected as a revenue cycle futurist; and has developed a respected and ever-growing consulting practice serving hospitals and other healthcare providers as well as the banking industry, and technology and outsource vendors. In her roles as project administrator, facilitator, educator and consultant, and professional coach, she has focused on all areas of revenue-related activities. Before founding G+A, Ms. Gustafson held patient access and account management positions including that of Corporate Director in 2 Chicago-area multihospital systems. Ms. Gustafson served a term as a National HFMA Director and is designated as an HFMA “Distinguished Speaker”; and presents annually at the ANI. She was the recipient of National HFMA’s first annual PFS Lifetime Achievement Award. Ms. Gustafson also regularly accepts appointments to many state and national task forces.

The Methodist Hospital
Dunn Rio Grande Conference Center
6565 Fannin St. | Houston, Texas

2 Hours CPE Credit
HFMA Texas Gulf Coast Chapter Sponsor# 00713.

►Parking Information
HFMA provides parking coupons for parking only in garages 1, 7 and 15. We strongly recommend that you park in garage 15 (the McGovern Commons Building) where parking is most readily available. We cannot validate valet parking.

Agenda:
11:15 am | Registration
11:30 am | Monthly Luncheon
11:35 pm | Announcements & Program
1:30 pm | Adjourn